Terms of service

Last Updated: October 30, 2026

1. Agreement and Scope

Welcome to Wermizal. These Terms of Service ("Terms") govern your access to and use of the Wermizal website, including any purchases, products, features, and services made available through the website (collectively, the "Services").

Wermizal is an independently operated online retail store offering fashion footwear, bags, and accessories. Our website is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and Services.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms and our applicable store policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree to these Terms, please do not use our Services.

2. Eligibility and Account Security

By using our Services, you represent that you are legally capable of entering into a binding agreement under applicable law. If you use our Services on behalf of another person or entity, you represent that you have authority to bind that person or entity to these Terms.

If you create an account, you are responsible for providing accurate and current information and keeping your account information up to date.

You are responsible for maintaining the confidentiality of your account credentials and taking reasonable steps to protect your account. Please notify us promptly if you believe your account has been accessed or used without authorization.

To the extent permitted by applicable law, you are responsible for activity conducted through your account when that activity results from your failure to take reasonable steps to protect your credentials. Nothing in this section makes you responsible for unauthorized activity to the extent applicable law provides otherwise.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, and other product information as accurately as possible. However, the appearance of products may vary depending on your device, screen settings, and display capabilities.

We do not guarantee that product descriptions, images, or other website content will always be completely accurate, current, or free from errors. We reserve the right to correct errors, update product information, and modify or discontinue products at any time without prior notice.

Product availability may change without notice. If a product becomes unavailable after you place an order, we will take reasonable steps to notify you. If we cannot fulfill the affected order or items, we will refund any payment collected for those items in accordance with applicable law.

4. Orders and Order Acceptance

When you place an order through our website, you are submitting an offer to purchase the selected products under these Terms.

An order confirmation email acknowledges that we have received your order but does not necessarily mean that we have accepted it. We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving suspected fraud, payment issues, product unavailability, pricing errors, or inaccurate order information.

An order will generally be considered accepted when we begin processing it for fulfillment, unless we notify you otherwise.

If we cannot accept or fulfill an order, we will take reasonable steps to notify you. Where payment has already been collected, we will refund the amount paid for the canceled order or affected items, as applicable, in accordance with applicable law.

5. Pricing, Taxes, and Shipping Charges

All prices are displayed in the currency indicated on our website and are subject to change without prior notice. The price applicable to your order is the price displayed at checkout when you complete your purchase.

Standard shipping is free for orders shipped within the United States, unless otherwise stated at checkout or in our Shipping Policy.

Applicable sales taxes and other charges, where required, will be displayed at checkout before you complete your purchase.

For eligible international shipments, applicable customs duties are included in the price or shipping arrangement presented for the order. Value-added taxes (VAT), local taxes, or other government-imposed charges may not be included unless expressly stated at checkout. Any applicable charges will be handled as described during checkout and in accordance with applicable law.

6. Payment and Shipping

We accept the payment methods displayed at checkout, which may include Visa, Mastercard, American Express, Apple Pay, Diners Club, Discover, PayPal, Google Pay, and Shop Pay. Available payment methods may vary depending on your location and checkout eligibility.

Payment must be successfully authorized and processed before an order can be fulfilled. By submitting payment information, you represent that you are authorized to use the selected payment method.

Our current estimated order fulfillment and delivery timelines are:

• Order processing time: 1–3 business days.
• Shipping transit time: 6–9 business days after dispatch.
• Total estimated delivery time: 7–12 business days.

These timeframes are estimates and may vary due to factors such as carrier operations, weather, customs procedures, public holidays, or other circumstances beyond our reasonable control. We will make reasonable efforts to fulfill and ship orders within the stated timeframes, but we cannot guarantee delivery on a specific date unless expressly confirmed.

Shipping information, available destinations, and any applicable delivery conditions are further described in our Shipping Policy.

Ownership and risk of loss for products will transfer as provided by applicable law. Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded.

7. Returns and Refunds

We accept eligible return requests within 30 calendar days from the date you receive your order, subject to the conditions in this section and our Return & Refund Policy.

To request a return, please contact us at hello@wermizal.com before sending any products back. Please provide your order number and the reason for your return. We will provide the applicable return instructions.

For a standard return, products must be unused, unworn, and in their original resalable condition. Reasonable indoor inspection or try-on is permitted. Footwear must not show signs of outdoor wear or sole damage.

Please include the original tags, accessories, and packaging when reasonably possible.

For standard returns, including returns due to personal preference or sizing issues, the customer is responsible for the return shipping cost.

If an item is confirmed to be defective, damaged, or incorrectly shipped, we will cover reasonable return shipping costs in accordance with our Return & Refund Policy.

We do not charge restocking fees.

After receiving a returned item, we will generally complete the return inspection and processing within 1–3 business days. If a refund is approved, it will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

Our Return & Refund Policy provides additional details about return eligibility, instructions, exceptions, and refund procedures. These Terms and our Return & Refund Policy should be read together and applied consistently, subject to applicable law. Nothing in these Terms is intended to reduce any return or refund rights provided by applicable law.

Contacting us about an order or return does not prevent you from exercising any rights available to you under applicable law, including any rights relating to a payment dispute.

8. Intellectual Property

All content on this website, including text, product descriptions, graphics, images, logos, designs, and other materials, is owned by or licensed to Wermizal and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publicly display, or otherwise use website content for commercial purposes without our prior written permission, except where permitted by applicable law.

9. Reviews, Feedback, and User Submissions

If you submit reviews, feedback, comments, suggestions, or other materials to us, you represent that you have the right to submit them and that they do not violate the rights of any third party or applicable law.

We may use submitted feedback and reviews for purposes related to operating and improving our website and services, subject to applicable law and our Privacy Policy. We will not imply that a customer endorses a product or service in a manner that is misleading or unauthorized.

We reserve the right to review, moderate, or remove submissions that we reasonably believe violate these Terms or applicable law.

10. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law, our website and Services are provided on an "as available" and "as provided" basis. We do not guarantee uninterrupted, secure, or error-free access to our website or Services.

Nothing in these Terms excludes or limits any warranty, consumer protection, or other right that cannot legally be excluded or limited under applicable law.

To the maximum extent permitted by applicable law, Wermizal and the persons or entities involved in providing our Services will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising from or related to your use of our website or products.

To the extent permitted by applicable law, our total liability for claims arising from or related to a particular order or the Services will be limited to the amount you paid for the product or service giving rise to the claim.

These limitations do not apply where prohibited by applicable law, including liability that cannot legally be excluded or limited.

11. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Our online store is hosted by Shopify. Shopify and other service providers may process personal information as necessary to provide, support, and improve our website and Services, as described in our Privacy Policy and applicable service provider privacy notices.

By using our Services, you acknowledge that your information will be handled in accordance with our Privacy Policy and applicable law.

12. Changes to These Terms and Severability

We may update or revise these Terms from time to time. Any changes will become effective when the revised Terms are posted on this website, unless otherwise stated. The "Last Updated" date at the top of this page indicates when these Terms were most recently revised.

Your continued use of our Services after revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary. The remaining provisions will continue in full force and effect.

13. Governing Law

These Terms and any disputes arising from or relating to your use of our website or Services will be governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under the laws that apply to them.

14. Contact Information

If you have questions about these Terms, our products, or an order, please contact us:

Store Name: Wermizal
Email: hello@wermizal.com
Phone: +1 214-238-6422
Mailing Address: 903 Saint Paul Dr, Richardson, TX 75080, United States

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM (CT)
Saturday–Sunday: Closed

We will make reasonable efforts to respond to customer inquiries during our stated business hours.