Shipping policy
Last Updated: October 30, 2026
At Wermizal, we aim to provide a clear and reliable shipping experience. Please review this policy for information about our shipping destinations, shipping costs, order processing, delivery estimates, and shipment tracking.
1. Shipping Destinations
Wermizal ships throughout the United States and to international destinations where shipping is available through our Shopify checkout.
Available shipping destinations may vary depending on the destination and the products ordered. Please select your delivery country and enter your shipping address at checkout to confirm whether delivery is available for your location.
2. Shipping Costs
We offer free shipping on all orders successfully placed through our Shopify checkout, including orders shipped within the United States and to eligible international destinations. All shipping methods available at checkout are free of charge.
3. Order Processing Time
Orders are generally processed within 1–3 business days after the order is placed, subject to payment confirmation and any necessary order verification.
Business days are Monday through Friday, excluding public holidays. Order processing time is separate from shipping transit time.
Processing may occasionally take longer during public holidays, promotional periods, or periods of unusually high order volume.
4. Estimated Shipping and Delivery Time
After an order has been processed and dispatched, the estimated shipping transit time is 6–9 business days.
The estimated total delivery time is 7–12 business days from the date an order is placed, including order processing and shipping transit time.
Business days are Monday through Friday, excluding public holidays.
These delivery timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances affecting transportation.
5. Order and Tracking Information
Customers can view their order details and available shipping and tracking information directly through their account in our Shopify store.
Tracking information may take some time to become available or update after a shipment has been dispatched. If tracking information is unavailable or does not appear to update, please contact us at hello@wermizal.com with your order number so we can assist you.
6. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout, including the recipient's name, street address, apartment or unit number (if applicable), city, state or region, postal code, country, and other necessary delivery information.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. Address changes may not be possible once order processing or shipment preparation has begun. We will review your request and advise whether a change can be made.
We are not responsible for delivery issues directly caused by incomplete or inaccurate shipping information provided by the customer, subject to applicable law.
7. Split Shipments and Multiple Packages
Depending on product availability, fulfillment arrangements, or shipping requirements, an order may occasionally be shipped in multiple packages.
If your order is divided into multiple shipments, the packages may arrive at different times, and separate tracking information may be provided where available.
No additional shipping charge will be applied solely because an order is divided into multiple shipments.
8. Refused Deliveries and Returned Packages
If a package is refused, remains uncollected, is returned to us, or otherwise cannot be delivered, please contact us at hello@wermizal.com so we can review the circumstances and explain the available next steps.
Any applicable cancellation, return, or refund request will be handled in accordance with our Return & Refund Policy and applicable law. Please refer to that policy for details about return eligibility, return shipping responsibilities, and refund procedures.
9. Shipping Delays and Circumstances Beyond Our Control
Although we make reasonable efforts to meet the estimated delivery timeframes, delays may occur due to circumstances beyond our reasonable control, including severe weather, natural disasters, carrier service disruptions, transportation interruptions, public holidays, or other unforeseen events.
If you experience a significant shipping delay, please contact us at hello@wermizal.com with your order number so we can review the available shipping information and assist you with the next steps.
Nothing in this policy excludes or limits any consumer rights that cannot lawfully be excluded or limited under applicable law.
10. Contact Information
For questions about shipping availability, order processing, tracking information, delivery delays, or other shipping-related matters, please contact us using the information below.
Store Name: Wermizal
Website: https://wermizal.com/
Email: hello@wermizal.com
Phone: +1 214-238-6422
Business Address: 903 Saint Paul Dr, Richardson, TX 75080, United States
Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM (CT)
Saturday–Sunday: Closed
We will do our best to respond to your inquiries during our regular business hours.
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