Contact Us
Last Updated: October 30, 2026
If you have questions about our products, an order, shipping, returns, refunds, or payments, please contact us using the information below. We will review your inquiry and respond during our customer support hours.
1. Customer Support Contact Information
Store Name: Wermizal
Website: https://wermizal.com/
Email: hello@wermizal.com
Phone: +1 214-238-6422
Contact Address: 903 Saint Paul Dr, Richardson, TX 75080, United States
2. Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed
Please contact us during these hours for assistance. Inquiries received outside our customer support hours will be reviewed during our regular support hours.
3. Order Inquiries and Address Changes
For questions about an existing order, order status, shipping delays, or a requested delivery address change, please contact us as soon as possible.
When contacting us about an order, please provide your order number, the email address used at checkout, and a brief description of your inquiry. Please do not include your full payment card number, card security code (CVV), password, or other sensitive authentication information in your message.
Address changes may not be possible once order processing or shipment preparation has begun. We will review requests received before dispatch and advise whether a change can be made.
4. Returns, Refunds, and Cancellations
If you have questions about a return, refund, cancellation, or an item that arrives damaged, defective, or incorrect, please contact us at hello@wermizal.com before sending any items back.
Please wait for our return instructions before shipping a return. Return eligibility, applicable time limits, return shipping responsibilities, and refund procedures are described in our Return & Refund Policy.
Cancellation requests are subject to the status of the order and applicable terms. Please contact us as soon as possible if you wish to request an order cancellation.
5. Payment and Billing Questions
If you experience a payment issue, notice a charge you do not recognize, or have questions about an order charge, please contact us so we can review the information available to us.
For questions about currency conversion or fees imposed separately by your bank or payment provider, you may also need to contact that provider directly.
6. Website Accessibility Assistance
If you experience difficulty accessing information on our website, navigating product pages, or completing an order, please contact us at hello@wermizal.com.
You may describe the difficulty you encountered and any assistance you need so we can review your inquiry.
7. Product Safety Concerns
If you have a concern about the safety of a product purchased from our store, please contact us at hello@wermizal.com.
Where possible, include the relevant order number, product details, and a description of the concern so we can better understand and review the issue.